This Privacy Policy explains how Cleaners Maida Vale collects, uses, stores, and protects your personal data when you use our cleaning services or interact with us as a customer or potential customer in the Maida Vale area. It applies to all Cleaners Maida Vale customers and service users located in or requesting services for the Maida Vale area.
For the purposes of the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Cleaners Maida Vale is the data controller in relation to the personal data we collect and process about you when you use our services.
We may collect and process the following categories of personal data:
Identification and contact details such as name, address, billing address, service address, and general location information within the Maida Vale area.
Communication details such as your preferred communication channels and the content of communications you send to us, including enquiries, feedback, and complaints.
Booking and service information such as dates and times of bookings, type of cleaning service requested, specific instructions for the service, access arrangements, and details about the property relevant to the service.
Payment and billing information such as payment status, invoices, amounts due and paid, and chosen payment method. We do not store full payment card details if you pay via a secure third-party payment processor.
Usage and technical data such as information relating to how you interact with our website or online forms, including time and date of access, pages visited, and device or browser information where this is collected through cookies or similar technologies.
Employee and contractor data is processed under separate internal privacy information and is not covered by this customer-focused Privacy Policy.
We collect personal data directly from you when you contact us to request a quote or make a booking, when you communicate with us by phone, via online forms, or by other messaging channels, and when you provide information to our cleaning personnel during the provision of services.
We may also collect limited data automatically when you visit our website, through the use of cookies and similar technologies, to help us understand how our site is used and to improve our services.
We process your personal data only where we have a lawful basis to do so under GDPR. The main purposes and legal bases are as follows.
Service provision and contract performance. We process identification, contact, booking, and payment data to provide you with cleaning services, manage your appointments, take payment, and handle your customer account. The lawful basis is that processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
Customer support and communication. We process your contact and communication data to respond to enquiries, provide customer support, notify you of changes to bookings, and handle complaints. The lawful basis is contract performance and our legitimate interest in maintaining high-quality customer service.
Marketing and service updates. With your consent where required, we may use your contact details to send you information about updates to our services, promotions, or offers related to Cleaners Maida Vale. The lawful basis is your consent or, in some cases, our legitimate interest in promoting and developing our business, balanced against your rights and freedoms. You can opt out of marketing communications at any time.
Legal and regulatory obligations. We may process your data to comply with legal obligations, for example for tax, accounting, and record-keeping purposes, and to respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.
Security and fraud prevention. We may process certain data to protect our business, our staff, and our customers, including verifying identity where reasonable and investigating suspected fraud or misuse of our services. The lawful basis is our legitimate interest in maintaining the security and integrity of our operations.
We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
Customer and booking records are typically kept for up to six years after the end of our relationship with you, to comply with legal and tax obligations and to handle any potential disputes.
Marketing contact details are retained for as long as you remain subscribed or until you withdraw your consent or object to further communications.
Website usage data may be retained for shorter periods that allow us to analyse trends and improve our services, after which it is anonymised or deleted.
When data is no longer required, it will be securely deleted or anonymised so that it can no longer be associated with you.
We may share your personal data with carefully selected third-party service providers who act as data processors on our behalf. These may include:
IT and hosting providers that store and maintain our customer databases and booking systems.
Payment processing companies that handle card transactions or other payment methods securely.
Customer management, scheduling, or communication platforms that assist us in managing bookings, reminders, and customer contact.
Professional advisers such as accountants or legal advisers where necessary for our legitimate business needs and legal compliance.
These processors are only permitted to process personal data on our instructions, for the purposes described in this Privacy Policy, and must implement appropriate technical and organisational measures to protect your data.
We may also disclose your personal data where required by law, for example to tax authorities, law enforcement, or regulatory bodies, when such disclosure is necessary and proportionate.
Where any of our service providers or their servers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms designed to protect your rights and freedoms.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and limiting personal data access to those staff and processors who need it for the provision of services.
While we work to protect your personal data, no system can be guaranteed to be completely secure. You also play a role in keeping your information safe by ensuring that any login details or access credentials you use in connection with our services are kept confidential.
Under GDPR, you have a number of rights in relation to the personal data we hold about you. These include:
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests or for direct marketing purposes. We will stop such processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to withdraw consent. Where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you may contact us using the usual contact details you use to communicate with Cleaners Maida Vale.
You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office. We encourage you to contact us first so that we can attempt to resolve any concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any significant changes will be communicated where appropriate. The latest version of this Privacy Policy will always apply to all Cleaners Maida Vale customers and service users in the Maida Vale area.
By hiring our cleaners Maida Vale you will get the best cleaning service at price that is within your means.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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