These Terms and Conditions set out the basis on which Cleaners Maida Vale provides domestic and commercial cleaning services within its service area. By making a booking, you agree to be bound by these Terms and Conditions, which apply to all services supplied to consumers and business customers unless otherwise agreed in writing.
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Customer means the person, firm or company who requests or purchases cleaning services from Cleaners Maida Vale.
1.2 Company means Cleaners Maida Vale, the provider of the cleaning services.
1.3 Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, office cleaning or related services provided by the Company.
1.4 Premises means the property or properties where the Services are to be carried out.
1.5 Cleaner means any employee, contractor or representative engaged by the Company to perform the Services.
1.6 Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and any confirmed booking details.
2.1 The Company provides one-off and regular cleaning Services within its designated service area, including homes, offices and common areas of residential buildings.
2.2 The specific tasks to be carried out during each visit will be agreed at the time of booking or set out in any written service description provided by the Company. The Company reserves the right to reasonably adjust the tasks depending on the condition, size and layout of the Premises and the time booked.
2.3 The Company does not undertake any activities that may pose a risk to health and safety or which fall outside the scope of normal cleaning tasks, including but not limited to: moving very heavy furniture or appliances, cleaning exterior windows above safe reach, working at unsafe heights, or handling hazardous or unidentified substances.
2.4 The Company does not guarantee the removal of permanent stains or damage that cannot be remedied by industry standard cleaning methods.
3.1 Bookings may be requested by the Customer through the Companys accepted booking channels, such as an online form or written request mechanisms made available by the Company.
3.2 A booking is not confirmed until the Customer has received explicit confirmation from the Company, which may include details such as date, time, duration, type of Service and price.
3.3 The Customer is responsible for providing accurate information when making a booking, including correct address, property access instructions, parking information, property type and condition, and any specific cleaning priorities or requirements.
3.4 The Company reserves the right to refuse or cancel any booking where the information provided is incomplete, inaccurate, or where the Premises are outside the Companys usual service area.
3.5 For regular cleaning Services, the Customer agrees that the Services will be provided on an ongoing basis at the agreed frequency until cancelled in accordance with these Terms and Conditions.
4.1 The Customer must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This includes arrangements for keys, door codes, parking and any necessary security permissions.
4.2 If the Cleaner is unable to gain access to the Premises at the scheduled time due to missing keys, incorrect access information, or any other reason within the Customers control, this will be treated as a late cancellation and may be subject to a full or partial charge in accordance with the cancellation terms.
4.3 The Customer is responsible for ensuring that the Premises are in a safe condition for the Cleaner to work, including the removal or safe storage of hazardous items and valuables.
4.4 The Company accepts no responsibility for any alarm activation costs or security company charges where incorrect alarm details have been given by the Customer.
5.1 The Customer must provide basic utilities at the Premises during the visit, including running water, electricity, adequate lighting and safe working conditions.
5.2 The Customer should ensure that the Premises are reasonably tidy so that the Cleaner can carry out the agreed tasks efficiently within the booked time.
5.3 The Customer must not directly employ, engage or offer work to any Cleaner introduced by the Company other than through the Company, for a period of 12 months from the last date the Cleaner provided Services at the Premises. If this term is breached, the Company reserves the right to charge a reasonable introduction or finder fee.
5.4 The Customer must notify the Company promptly of any change in circumstances that may affect the provision of the Services, such as property renovations, changes in access arrangements or changes in contact details.
6.1 The price of the Services will be confirmed at the time of booking or set out in writing by the Company. Prices may be based on hourly rates or fixed fees, depending on the type of Service.
6.2 Unless otherwise stated, prices are quoted inclusive of applicable taxes. If the rate of any tax changes between the date of booking and the date the Services are provided, the Company may adjust the price accordingly.
6.3 Payment is due in accordance with the payment terms specified at the time of booking. The Company may require payment in advance, on the day of service, or within an agreed credit period for business customers.
6.4 The Company accepts the payment methods it specifies from time to time, which may include card payments, bank transfers or other cashless methods. The Company may choose not to accept cash payments for security reasons.
6.5 If payment is not made by the due date, the Company reserves the right to suspend further Services, charge interest on overdue sums at a reasonable rate, and recover any costs of debt collection.
6.6 The Company may review and update its prices periodically. For regular Services, the Customer will be given reasonable notice of any price changes. Continued use of the Services after the notice period will constitute acceptance of the new prices.
7.1 The Customer may cancel or reschedule a booking by providing notice within the minimum notice period specified by the Company at the time of booking.
7.2 If the Customer cancels or reschedules a booking with less than the required notice, the Company may charge a cancellation fee, which may be up to the full value of the scheduled Service.
7.3 If the Cleaner attends the Premises but is unable to gain access or unable to begin work for reasons within the Customers control, this may be treated as a late cancellation and charged accordingly.
7.4 The Company will use reasonable endeavours to attend all confirmed bookings on time. However, booking times are approximate, and delays may occur due to traffic, weather, previous jobs or other circumstances beyond the Companys control.
7.5 In the unlikely event that the Company must cancel or significantly reschedule a booking, the Customer will be offered an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
8.1 The Company aims to provide Services with reasonable care and skill, in line with industry standards for cleaning within the service area.
8.2 If the Customer is dissatisfied with any aspect of the Service, the Customer must notify the Company as soon as reasonably possible, and in any event within 24 hours of the Service being carried out for one-off or end of tenancy cleaning, and within a reasonable period for regular cleaning.
8.3 On receipt of a complaint, the Company may offer to re-clean the affected area, provide a partial credit, or take other appropriate remedial action at its discretion. Any re-clean must normally take place within a reasonable time from the original appointment.
8.4 The Companys liability in respect of service quality issues will be limited to the cost of re-performing the relevant part of the Services or, where appropriate, providing a reasonable refund or credit.
9.1 The Company will maintain appropriate insurance cover relating to the provision of cleaning Services, including public liability insurance, in accordance with applicable regulations and industry practice.
9.2 The Customer must report any alleged loss or damage believed to have been caused by a Cleaner to the Company as soon as reasonably practicable and in any event within 24 hours of the Service. The Customer must provide reasonable evidence and access for inspection where required.
9.3 The Company will not be liable for normal wear and tear, pre-existing damage, defects in materials or surfaces that might be exacerbated by standard cleaning methods, or for items that require specialist cleaning not disclosed by the Customer.
9.4 The Company will not be liable for any loss or damage arising from the Customers failure to provide secure storage for valuables. Customers are strongly advised to put money, jewellery and other valuables away safely before the Cleaner attends.
9.5 To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity, arising out of or in connection with the provision of the Services.
9.6 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
10.1 The Company will comply with relevant waste and environmental regulations applicable to the handling and disposal of waste generated in the course of cleaning.
10.2 Unless expressly agreed, the Company does not remove large quantities of rubbish, bulky items, builders waste, hazardous materials or electrical items from the Premises. Removal of such waste may require a separate arrangement and may be subject to additional charges.
10.3 Household waste and small amounts of general rubbish may be placed in the Customers own bins at the Premises, where this is permitted and where there is sufficient capacity.
10.4 The Customer must inform the Company of any materials at the Premises that may be hazardous or subject to special disposal requirements. The Company reserves the right to refuse to handle or clean such materials.
10.5 The Company aims to follow good environmental practice within its service area by using appropriate cleaning products and methods. Where eco-friendly or specific types of cleaning products are requested, this must be agreed at the time of booking and may be subject to availability and additional cost.
11.1 The Company is committed to maintaining high standards of health and safety for its Cleaners and Customers.
11.2 Cleaners are instructed not to undertake any task that may compromise their safety or the safety of others, including climbing on unstable surfaces, using Customers ladders that do not comply with safety standards, or handling substances without appropriate information and protective equipment.
11.3 The Customer must inform the Company of any known risks or particular health and safety concerns at the Premises, including dangerous structures, loose fittings, or the presence of aggressive pets.
11.4 The Company reserves the right to withdraw its Cleaner from the Premises if health and safety standards are not met. If this occurs due to circumstances within the Customers control, the visit may be charged in full.
12.1 If the Customer provides keys or access devices to the Company, these will be stored and used with reasonable care and in accordance with the Companys internal security procedures.
12.2 The Company will not label keys with full addresses to minimise the risk of unauthorised access if keys are lost. If keys are lost due to the Companys negligence, the Companys liability will be limited to the reasonable cost of key or lock replacement.
12.3 The Customer is responsible for notifying the Company immediately if any access arrangements change or if there is a security concern relating to the Premises.
13.1 The Company will collect and process personal data only to the extent necessary to manage bookings, provide the Services, take payment and meet its legal obligations.
13.2 The Company will take reasonable steps to keep Customer information secure and confidential and will not share it with third parties except where necessary to provide the Services, process payments or comply with legal requirements.
13.3 Cleaners are instructed to treat all information they may come across at the Premises as confidential and not to disclose it to third parties, except where required by law.
14.1 The Company may update or amend these Terms and Conditions from time to time. The most recent version will apply to bookings made after the date of the amendment.
14.2 For ongoing regular Services, the Company will give reasonable notice of any material changes to these Terms and Conditions. Continued use of the Services after such notice will constitute acceptance of the updated terms.
15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. The remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service to the Customer.
16.4 These Terms and Conditions, together with any confirmed booking details and any additional written agreements, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services.
By hiring our cleaners Maida Vale you will get the best cleaning service at price that is within your means.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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